Help centre
How do I view my booking?
On the Manage booking page you can view your ticket and download your e-ticket with your PNR code and surname.
I got an error during payment. What should I do?
If your card was charged the booking has most likely completed; check your confirmation email. If you are unsure, call our call centre before paying a second time.
How do I change my invoice details?
Invoice details cannot be edited once the booking is complete. Write to [email protected] with your booking reference and we will reissue the invoice.
Which payment methods can I use?
Payment is by credit or debit card only (Visa, Mastercard, Troy), and the full amount is charged when you book. Any options your bank offers appear at the payment step once you enter your card number.
How long does a cancellation refund take?
Approved refunds are sent to your bank once the airline approves them; how long they take to appear on your card is up to your bank. See the Cancellation & Refund terms.