Cancellation and Refund Terms

Every ticket has its own cancellation and change rules, shown in the fare package details when you choose a flight and on your e-ticket.

Cancellations and delays caused by the airline

If the airline cancels the flight, changes and refunds follow the airline's rules. Call our call centre with any question.

Refund timing

Approved refunds are passed to your bank once the airline approves them; how long they take to appear on your card depends on your bank.